QA (Quality Assurance)
About the works we handle
Can I assume that the colors of the artwork are the same as the real thing?
The images shown are as close to the actual colors as possible,
The actual color may differ depending on your monitor environment and settings.
Please be aware of this in advance.
Can I actually see the artwork?
Yes, it is possible.
If you would like to see a particular piece, please make a reservation in advance and view it at our gallery or exhibition venue. Please note that the piece may not be in stock at the store depending on the timing, so please contact us in advance if you have decided on the piece you want.
Please contact us for more information and reservations.
Does the size of the artwork include framing?
The size listed on the product page is the size of the item itself.
For framed works, the size includes the frame.
If you would like the item framed, please feel free to contact us and we will provide you with the dimensions after framing.
Does it come with a certificate (certificate of authenticity)?
The response will vary depending on the work.
Whether or not a certificate of authenticity is provided varies from piece to piece, but for prints and reproductions, we certify their authenticity with an issue number or the artist's signature.
If a certificate of authenticity issued by the artist or gallery is included, the details will be clearly stated on the product page, so please check before purchasing.
How should I store my artwork?
To preserve the artwork,
We recommend storing the product in an environment away from direct sunlight, high temperatures and humidity.
Please check framed artworks regularly for moisture and dust.
Can I ask for advice on how to appreciate the artworks or regarding exhibitions?
Yes, it is possible.
We also offer advice on the exhibition environment, lighting, etc. to help you best appreciate the artworks. Please feel free to contact us with any questions you may have.
Can I request repair or maintenance of a work after purchasing it?
Depending on the artwork, we may offer restoration and maintenance services by specialized staff. Please contact us for details.
As a general rule, we do not provide maintenance services. However, depending on the situation, we may be able to provide you with a solution, so please feel free to contact us if you have any problems.
Order
Can I change the delivery address after placing an order?
As a general rule, once an order has been placed, we cannot accept any changes to the artwork, customer information, or shipping address, even if the artwork has not yet been shipped. Once your order is ready for delivery, we will send you a shipping notification email with a tracking number, so we ask that you please contact the shipping company directly to inquire about changing the shipping address.
I placed an order, but I haven't received an order confirmation email.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
I put an artwork in my shopping bag (cart) but couldn't purchase it.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I actually see the artwork?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I order over the phone?
Shipping is based on your location and the items calculated in your order. You will always know the shipping price before you purchase.
I would like to request framing of a painting that I purchased from a source other than AND COLLECTION. Can you do this?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is it possible to purchase just the original artwork?
Yes, we do.
You can also use our high-quality framing service to frame any artwork you bring in.
We will suggest the best frame for your artwork based on its size and material, so please contact us in advance to discuss your options.
Please note that if you choose to have your order delivered, you will be responsible for the shipping costs.
Payment
What types of payment methods are available?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When is the card payment due?
Card payment will be taken when your order is confirmed.
Please note that payment will be processed as soon as your order is completed.
Can you issue a receipt?
Yes, it is possible.
If you would like a receipt issued, please specify the recipient's name and any notes in the comments section when placing your order or by email.
Returns and Exchanges
Can I return or exchange the product?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Delivery
How much is the shipping fee?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How long will it take to ship?
For regular products, we plan to ship within 2 to 5 days after your order is confirmed.
For some made-to-order or special order items, it may take 4 to 6 weeks.
Detailed delivery times will be provided on each product page or when you confirm your order.
Can I check the delivery status?
Yes, we will include a tracking number in the email we send you when your order is shipped.
You can check the delivery status on the website of each delivery company using the tracking number provided.
About this site
What is Shopify?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
